Vivint thermostat problems: how to fix and make the working perfectly

The Vivint smart thermostat plays an important role in the brand’s home safety lineup. It uses sensors to determine when you are at home or away. This information regulates the reading temperature correctly in your home. But what happens when your digital Vivint thermostat stops working?

If you notice a problem with your Vivint digital thermostat, please read the user manual first. You may just need to restart your device. You can also run a diagnostic test with the click of a button. And test fails usually mean the problem is with your HVAC system, not your thermostat. You will need to contact an HVAC technician to diagnose the issue.

vivint thermostat problems

How to turn on the Vivint AC thermostat?

Step 1. Tap the thermostat icon on the bottom navigation bar of your Vivint Smart Home app.

Step 2. Tap the settings icon in the top-right corner.

Note: If you have more than onethermostat, please select the one you would like to modify.

Step 3. Select Schedule preferences to adjust the temperature settings for weekdays and weekends.

Note: The feature Hold has 3 states:

  • My schedule: Follows the preset schedule.
  • For 2 hours: Follows a manually chosen temperature for 2 hours. Then it returns to the preset schedule.
  • Until next: Follows a manually chosen temperature until the next scheduled adjustment.
Vivint thermostat problems: how to fix and make the working perfectly

What causes a thermostat to stop working?

Your digital thermometer depends on sensitive components to measure temperature correctly and maintain a comfortable climate.

Frequent adjustments, faulty equipment, dead batteries, and user error can cause a malfunction. Thus, it is important to keep your gear for maximum functionality.

The only culprit could be a tripped safety switch or a blown fuse.

In this case, no electricity is supplied to the thermostat interface or nearby outlets.

Consider yourself lucky if the problem is purely technical. All you have to do is factory reset the safety switch to restore power to your thermostat.

Wait about two minutes before trying anything else. It can take a while for everything to restart after a crash.

NOTE: Be sure to turn off the thermostat before resetting the circuit breaker. Seek help from an electrician if you are not comfortable doing this.

Vivint thermostat problems: how to fix and make the working perfectly

Signs that your thermostat is broken

A broken thermostat can be frustrating. Your display does not turn on or is not responding. At the same time, the temperature in your home is out of control.

The Vivint app doesn’t do anything either.

These are a few good signs that something is wrong.

At this point, most people will attempt to adjust the heating or cooling air conditioning manually. Probably worth a try. The result can help you diagnose any problems.

So, call an expert if your HVAC system won’t start when you turn off the digital interface.

Another thing to watch out for is an HVAC system that doesn’t shut down. Remember:

  • The sensors must function properly to maintain a constant reading temperature correctly.
  • Your HVAC will continue to draw power if the thermostat is not giving an accurate reading.
  • The equipment you are using has a limited lifespan.

Your system may also shut down prematurely. This is because the device cannot regulate the climate.

So, it may turn off before heating or cooling your space as expected.

Vivint thermostat problems: how to fix and make the working perfectly

Possible causes and solutions for a Vivint thermostat not working

There are two main issues, and we are going to discuss them in this section.

Both of these problems are related to the Vivint thermostat, and both can interfere with the operation of the air conditioner.

First of all, we are going to name both reasons; then we’ll talk about their solutions. There are names here.

  • Dirt got into the thermostat.
  • Loose wire or terminal screw.
Vivint thermostat problems: how to fix and make the working perfectly

Stuck in thermostat

If dirt is stuck in your thermostat, your thermostat may stop working, so the air conditioner won’t work. This is one of the most common issues that cause an air conditioner to stop working.

There are two cures for this trouble, one is a temporary treatment and the other is a long-term treatment. What would you like to know first?

First, we will talk about long-term treatment so that you can get rid of this trouble once and for all. Are you excited? Of course. So, here we are, and the solution to solve the problem once and for all, or presumably the best way to put it, is to not re-experiment with this issue by cleaning the thermostat once every two months.

The cause for your thermostat getting stuck in the dirt is that you oftentimes do not clean this sufficiently. The thermostat should be cleaned between 3 and 6 months.

We understand that you are wondering if the thermostat needs to be cleaned every three months.

Sometimes the answer is that in very rare cases the dirt can get stuck for up to two months. So to make sure you don’t run into this issue again, stop being lazy and clean your thermostat every two months.

Now we have to agree on a quick-term decision, and the short-term solution involves cleaning the thermostat. We understand that it is necessary to explore the quick-term decision to work towards long-term solutions. We never said it wasn’t, so you can’t blame us. Now let’s talk about short-term solutions. Let’s talk about how you can use the thermostat.

Here’s what you need to do first: take a Philips screwdriver; another screwdriver works, but Philip’s screwdriver works best. Now it’s time to remove the thermostat from the mount. To do this, gently hold it with your fingertips. It is very important to be gentle because otherwise, you can harm the mount.

Push it back and lift it up and down arrows until the thermostat comes off the mount. Now pick up the screwdrivers and unscrew the first two top screws, and after that both bottom screws and the bottle of glow; once the screws are open, grab a piece of paper or cloth and the thermostat will start cleaning. Thoroughly clean any areas where dirt has stuck. This should fix the issue.

Vivint thermostat problems: how to fix and make the working perfectly

Frequently asked questions

Why is my Vivint thermostat is not working?

There can be many reasons why your Vivint thermostat is unable to turn on the air conditioner. There is nothing hidden in this question, except that your thermostat may be faulty, which we will rule out for now. Here are some reasons:

The thermostat does not work due to unreliable wiring or parts.
The thermostat does not work due to program defects.
The thermostat is not working because of worn-out batteries.
The thermostat is not working due to a faulty circuit breaker.
The thermostat is not working due to dirt and debris.

How do I reset my Vivint thermostat?

A few tips for the factory reset of your Vivint thermostat:

1. Go to the home screen if your thermostat turns on. If it doesn’t, make sure the power is connected. The Vivint Digital Home Thermostat uses 4 AA batteries or 24V AC wire to connect to the HVAC system. Hold the side button for three seconds.
2. Scroll down to select the Installer option.
3. Scroll down again until you find the “Reset” option. Click the “Side” button again to select your choice.
4. The system will confirm your choice. This means you have to scroll twice to “Reset” and select it twice for the thermostat to obey.

What is a common problem with thermostat?

A common problem with a Vivint thermostat is dirt. The dirt can accumulate inside the Vivint smart thermostat. When this happens, the thermostat cannot read the temperature of the air in your home correctly. Vivint thermostat can be cleaned by wiping the dust inside the cover.

How do I know if my thermostat is faulty?

5 ways to tell if your Vivint thermostat is broken:

1. The Vivint smart thermostat is not powered.
2. The heater or air conditioner does not turn off.
3. The Vivint thermostat does not match the room temperature settings.
4. The Vivint thermostat is not responding.
5. The thermostat forgets the programmed settings menu.

What digital thermostats work with Vivint?

You can use any digital thermostat. This includes Google Home, Nest, and other products.

How do I connect my device to Wi-Fi?

Go to the menu and select “Device Settings”. Click on the name of the thermostat. Then click on the Wi-Fi network you want to connect to. Now connect the Vivint by entering the network password. Contact your ISP for network-related technical assistance.

Why won’t my Vivint smart thermostat connect to the internet?

It is possible that your digital thermostat is not connecting to the internet due to a problem with your router. Make sure routers and modems are plugged into working outlets. Сheck, whether the password is correct. If you still can’t connect, contact your ISP. Contact Vivint Customer Support for further support.

My Vivint app is not working. What’s wrong?

The Vivint app can occasionally malfunction, especially after a power outage or surge. If your Internet connection is good, and you still can’t get the app to work, log out. Then log in again. Then it is recommended to uninstall and reinstall the application. For further assistance, please contact customer support.

Can the thermostat not work on your air conditioning?

When the thermostat has trouble repairing, it often loses communication with the air conditioner. In such cases, check if the thermostat display is lit. If this is not the case, the thermostat cannot signal the air conditioner to turn on.
Look for and fix simple reasons why the thermostat is not receiving power, such as dead batteries, a tripped switch, or a blown fuse on the main electrical service panel.

Vivint thermostat problems: how to fix and make the working perfectly


Now that you’ve figured out why the Vivint thermostat isn’t reading the temperature correctly, the solution is now clear. If you’re worried that you didn’t follow any of our solutions correctly, you can go back and try again.

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